How to choose an alarm monitoring company for the home. The security companies use special phone lines, computers and trained staff to ensure a security system and call the authorities appropriate if the alarm is triggered. There is a monthly service fee. Since the quality and experience can vary greatly between security companies , do some homework before choosing one.
Conduct a preliminary
Contact the National Burglar & Fire Alarm Association. Ask them to provide a copy of the brochure “Safe and sound: a guide for home security,” and asks for a list of member companies in your area.
Read the brochure and become familiar with some basics about home security and terms used by the industry. Pick up a Web site for more information.
Ask for references to your insurance agent, friends and neighbors.
Call several companies on the list that offers the National Burglar & Fire Alarm Association, as well as companies recommended by your insurance agent, friends and neighbors. Asked whether your employees are trained and certified by the Association and if they participate in the program quality certification system. Calls to the companies if they have the appropriate state licenses and / or local.
Contact your local police department crime prevention, state licensing agencies, the consumer protection agency and the Better Business Bureau. Asked about the status of the companies you are considering.
Narrow your choices down to three or four companies.
Call the companies and make arrangements for the visit of a representative of a time when all your family members may be present. The representative needs to know your lifestyle habits to determine which components used in the system. You want to be sure that all family members understand how the system works you recommend this representative.
Meeting with the representative of a company
Ask the representative how long has the company been in business.
Asked if the company uses equipment listed Underwriters Laboratory (UL -) and if the monitoring station itself is certified as UL.
Ask the representative about the training programs of the company. Do surveillance operators, technology consultants and sales representatives are trained in the operation and installation of the equipment, how to design a custom security system and how to handle problem solving?
Asked if the monitoring station is open 24 hours a day, seven days a week, and if the company has a customer service department that is open 24 hours a day, seven days a week.
Asked if the company has a security monitoring center. If the main center experiencing power problems, you’ll want to be sure that your house will still be supervised.
Asked if the monitoring center has redundancies built for energy, computers and telephone lines. If something goes wrong, this redundancy ensures that the center can continue monitoring.
Insists that the representative inspect your home and make recommendations and a written estimate. Ask him to explain why he or she made that recommendation. A good explanation and easy to follow is a good sign that you’re dealing with a knowledgeable person and an honest company.